Posts tagged ‘marketing’

Doctors and patients and Wii boards, oh my!

By Envisionary, 20 January, 2010, No Comment

I just read a great article.  It was telling how a medical teaching hospital in Australia had decided to investigate the Nintendo Wii balance board as a possible therapeutic tool for stroke patients.  They even took the thing apart to see how well-made it is.

Guess what they found (you’ll probably guess)… they found that the balance board was indeed very well made and that it was sensitive enough to use in place of a the standard medical device that doctors use to assess a patient’s balance.

This is a huge discovery!

Since the Wii was initially released, we have all heard story after story of the gaming console finding its way into unusual places such as nursing homes, assisted living facilities and physical therapy clinics.  This new look at the Wii balance board by doctors at a teaching hospital will undoubtedly open a multitude of new possibilities for its use.

I love this story for so many different reasons.  It always makes me smile to think of nursing home residents playing Wii games.  For so many of these people, daily life is less that rosy.  But then they may find themselves bowling or playing tennis or ping pong and feeling a little exhilaration!

Beyond that type of story, I really love the fact that this somewhat unassuming (albeit wonderfully technical) “toy” is finding so many uses in medical environments.  With the raging healthcare debate, it’s hard to ignore the rising costs of medical care.  When a diagnostic tool costs tens of thousands of dollars it quickly becomes out of reach for many medical facilities.  It doesn’t matter how necessary that diagnostic tool is, if the funds aren’t there then the tool won’t be either.

To me, this is a wonderful modern business version of David vs Goliath.

A little upstart bucked the status-quo.  They decided to look in a different direction and explore the possibilities.  As a result, they have charted a whole new world of gaming technology and it is paying off big!  Businesses everywhere should be paying attention to all of this and take a chapter from the book of Nintendo.  The marketing lessons here are tremendous!!

While Nintendo has been around for a long time, they’ve held a small market share in recent years when compared to Sony Playstation and Microsoft Xbox.  Despite that, Nintendo has always had a very loyal following much like Apple with the iphones, ipods and macs.  Still, when the Wii was released there were audible “ooh”s and “ah”s from every direction.  Not only did the loyal Nintendo players snatch it up but so did the rest of the gamers out there who were starving for something new, different, and VERY exciting.

All of that was to be expected.

The evolution of this little video game platform into a therapeutic tool is what has excited me the most, not only because of the current uses for the game but also for the myriad possibilities for future uses.

I love video games and, yes, Nintendo is my platform of choice.  I also happen to know more than a few ‘boomers that enjoy playing.  It thrills me that the Nintendo platform, the market underdog for so long, has emerged as the new market leader in innovation.  The other platforms are working frantically to catch up and the bar has been set high.  Technology has laid so many possibilities at our feet, it will be incredibly interesting to see what those guys create next.

But gamers aside, the real winners here are the medical patients that are finding new and effective therapies coming from a very unexpected source.  And with the price on the Wii and its accessories being so economical, especially when compared to other medical alternatives, it is thrilling to see it being so readily incorporated into therapy programs.  This means more accessibility to people that really need that help that it can offer.  How incredible is that?!

I applaud Nintendo and I give a standing ovation to those in the medical and allied health fields that are quickly incorporating this wonderful “toy” into their therapy programs and taking advantage of the benefits that can be derived from its use.

Well done, or should I say ‘game on‘!

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Follow-up is KEY to Success

By Envisionary, 10 December, 2009, No Comment

Your work day is rolling along as usual.  At some point a lady comes in, looks around, and winds up spending a nice amount of money with you.  This is the kind of new customer you like!  But once she leaves, how do you know she’s going to come back?

We talked about being courteous to your customers (or patients), even if they are a bit “trying”.  Being nice is free and it works wonders when it comes to customer loyalty AND to word-of-mouth referrals.

Another key to customer loyalty is follow-up.  By following up with them, you are letting them know that you appreciate their business, and we all like to feel appreciated.

What are you currently doing in the way of customer follow-up?  Where do you begin?You may have that person’s name and even their phone number, but do you have any other information about them?

You need to consider some type of information gathering campaign.  But let’s be clear… in a time when identity theft is everywhere, we have to be VERY careful about the types of information that we collect and what we do with that info.  So, with that word of warning, we’ll move on.

Drawings are a tremendous way to positively influence your cash flow.  With the sign-up for the drawing, you are collecting valuable customer information.  Those customers will tell their friends who will also want a chance to win.  You’ll get increased foot traffic that will most likely spend some time looking and possibly buying from you too.  Now is a fantastic time to start this type of info collection campaign.  You’ve got both the holiday season and the economy working in your favor for this.

A few key points to running a successful drawing:  1) the prize needs to be something good, not something you’re trying to get rid of  2) have your sign-up slip look decent, not like the work of a kindergartner  3) assure consumers that their information is safe and treat it like gold (because it is!!).

Do you have to buy some big super prize?  No, you don’t.  If yours is a service business, the prize could be use of one of you most valued services free for a year, 6 months, or whatever time frame you like.  Or, you could offer one of your premier services at a reduced rate.  Likewise, if you offer products, you could offer one of your really nice seasonal items as the prize.

What info do you collect and what do you do with that info?  The most vital information is name and address.  If you can get their email address and their birthday, even better.  For a basic follow-up campaign, you can send that person seasonal cards.  If you know their birthday, send them a birthday card.  If you get their email address, you can notify them of specials, tell them about new inventory, send them coupons, give *special discounts for customers on your email list.

See how easy this can be?

Your follow-up program does not have to be costly or difficult.  It can be as easy as sending a birthday card and an occasional email.  The point is that you are staying in touch with them and giving them attention that random customers don’t get.  You appreciate their patronage and you are telling them, and showing them, that you do.  It won’t go unnoticed and your cash flow will appreciate the effort.

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